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Global Client Models

A study of trends and lessons from international major projects

The purpose of this research into global client models was to capture the experiences of clients of major projects from a range of sectors and countries throughout the world. By explaining their models, examining the delivery function responsibilities and considering the drivers for the approaches, this report aims to draw out important trends and lessons emerging from client models in international markets.

Across the wide range of clients and locations some trends and common lessons emerged:

Extensive outsourcing of delivery functions for immature clients

A strengthening of project and programme management functions

The centralisation of client resources on programmes of work

A move towards bringing operational experience and customer representation into the client model at an early stage in a project

Client models that are flexible enough that they can evolve as projects progress