Operations in the context of major projects includes the resources and activity of an organization normally associated with ‘running the business’ as opposed to ‘changing the business’ which, whilst not directly responsible for any aspect of a project’s implementation will be sharing or competing for resources with the project. Operations is also that aspect of an organization’s activity that will be responsible for using the product, infrastructure or other asset that is generated through implementation and which may, at some stage need to be replaced or decommissioned
Harnessing Emotional Intelligence for the Successful Delivery of Major Projects
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