16th May 2019

Knowledge Type

Case study Lessons learned report


, Network Rail Ltd

Major Project

Thameslink Programme

Of Interest To

Consultants Contractors Leadership teams Operators Private sector clients Public sector clients

Accessibility and Inclusion: London Bridge Station


London Bridge Station is one of the oldest railway stations in the world, having opened in 1836. Its last major station redesign was in 1976, at a time when there was little or no consideration for accessibility. The new station has been designed to be inclusive and accessible for all users, including people with special mobility, visual, cognitive and hearing requirements.

This case study showcases Network Rail’s achievements, the importance of engaging with user groups early enough and commitment to challenging every assumption throughout the project.