Published16th May 2019
Knowledge TypeCase study Lessons learned report
Organisation, Network Rail Ltd
Major ProjectThameslink Programme
Accessibility and Inclusion: London Bridge Station
London Bridge Station is one of the oldest railway stations in the world, having opened in 1836. Its last major station redesign was in 1976, at a time when there was little or no consideration for accessibility. The new station has been designed to be inclusive and accessible for all users, including people with special mobility, visual, cognitive and hearing requirements.
This case study showcases Network Rail’s achievements, the importance of engaging with user groups early enough and commitment to challenging every assumption throughout the project.