Behaviour Influences Behaviour

Summary

This document outlines Crossrail’s approach to Client-side, behavioural based training. This was developed to;

– Raise awareness of the importance of leadership behaviours and how it influences others behaviour.
– Enable leaders to understand their own behavioural strengths and weaknesses.
– Further embed Target Zero to drive further improvement in HandS performance.

The training received consistently positive feedback causing many attendees to re-evaluate their approach. Any high risk industry could benefit from this learning.