Communication of Results, Feedback and Performance Improvement Planning

Summary

Performance data is generally kept within the project or programme landscape to aid decision making and understanding of project risk. Crossrail's approach was share data through a multitude of channels, both internally and externally ,leading to stimulation of competition and promoting innovation to support a culture of performance improvement. This micro-report outlines the graphical communication methods and forums through which performance assurance results were communicated and is relevant to other major projects considering their approach to performance assurance.