Complaint and dispute resolution process to deal with breaches of the Sustainable Sourcing Code

Summary

The London Organising Committee of the Olympic Games and Paralympic Games (LOCOG) developed an innovative process to deal with complaints and grievances related to the application of its Sustainable Sourcing Code by commercial partners, particularly in relation to labour conditions at factories supplying sponsors, licensees and suppliers. LOCOG commissioned a specialist partner to devise the process which was informed by the UN Guiding Principles on Business and Human Rights. The Complaint and Dispute Resolution Mechanism was in addition to the auditing, monitoring and evaluation efforts of LOCOG and its commercial partners.