Organising the Crossrail consultation programme

Summary

This case study explains how Crossrail ran the pre-authorisation consultation process, including setting the strategy, identifying consultees, communicating with property owners, what guidance existed and was used, establishing a helpdesk and a stakeholder database, production of material, resourcing and briefing engineering staff, analysis of responses, market research into reach, feedback to consultees and reporting internally.  It assesses how successful this was in meeting its aims. The paper expands on the description of the consultation activity published in the Aggregated Consultation Report in 2005.