Stations Bringing into Use and Handover

Summary

This paper highlights key lessons and recommendations that have emerged through the successful integration, bringing into use and handover of the new central Elizabeth line stations by Crossrail to the Infrastructure Maintainers as end-users. 

The paper details the organisational arrangements and tools and techniques that achieved this and makes recommendations for future projects. It considers the importance of starting with the end in mind, supported by a clear mission statement and the definition and articulation of requirements that achieve that. It then details several tools and techniques utilised by the CRL and IM organisations to facilitate these activities, such as the Configuration Statement and the T-minus process. Finally, it outlines the importance of the smart end user and the development of trust and collaboration between the delivery and end user teams.

The lessons and recommendations detailed in this paper provide a toolkit that can benefit any organisation as part of small, major or complex programmes to maximise likelihood of success, but has particular applicability within TfL project delivery.