Systems Led Design Guide

Summary

Working within the tax and superannuation system is inherently challenging. Every day the Australian Tax Office navigates the complex interplay between economic markets, global events and government policies, in order to serve a diverse audience spanning millions of individual taxpayers, businesses, and intermediaries.

Systems-led design is their response to dealing with this complexity. A way of delivering change that balances the need to be visionary with the day-to-day realities of serving Australians.

This guide is an important step towards embedding systems-led design at the ATO.

It helps achieve:

• Fluency in how they talk  about systems-led design, in their teams and with their clients.
• Consistency in the questions that they ask and in the work they deliver.
• Rigour in the end-to-end application of systems-led design, at a branch level and in each of their projects.