Thameslink Community Engagement

Summary

Good community relations and engagement were important to the successful delivery of Thameslink Programme. All their projects were required to have stakeholder engagement and community relations plans in place.

Their CSP Consents Managers work closely with their Community Relations team to manage communications, identify and issue timely pre-notifications of works and to manage and respond to complaints. Thameslink Programme implemented a specific complaints management procedure as part of its ISO14001 EMS so that they had a robust and universally agreed process for managing complaints, which has been a contributory factor to their success.