System Redevelopment – Managing Risks While Planning Transition

Summary

Services Australia is redeveloping a major information and communications technology (ICT) system in the Welfare Payment Infrastructure Transformation (WPIT) Programme. Advice to government indicated that there was a number of risks associated with operating and adapting the system, as required to meet changing policy requirements. The replacement of some or all of a major ICT system requires entities to manage risks associated with operating the current system until it is replaced, and planning transition to the future system.

This report from the Australian National Audit Office offers insight into their progress and the challenges presented by the project.