15th December 2020

Knowledge Type

Case study Good Practice Document Video


, Network Rail Ltd

Major Project


Of Interest To

Consultants Contractors Leadership teams Operators Private sector clients Public sector clients

Building a Lessons Learned Process


Susan Millington, Senior Programme Manager, tells the story of how she and her colleagues designed and set up the Network Rail Lessons Learned process and system. Starting from the initial business case right through to the (soft) launch and beyond, she shares her experience. The insights she has gathered cover issues such as starting small but with some clear early guidelines; securing executive support and a sponsor to champion the programme; embedding the process firmly in the business; as well as the obstacles – lack of time and resources. The result is a masterclass on how to manage an agile, business change project that is delivering clear benefits.